Policies

Last Updated: August 24, 2026

At [Agency Name], we believe in transparent communication, professional service, and clear expectations. These policies explain how we handle projects, payments, communication, content, revisions, and other aspects of working with our agency.

1. Project Policy

Every website project begins with a clear understanding of the client’s requirements, objectives, features, and expected deliverables.

Before work begins, the project scope, estimated timeline, pricing, and deliverables will be discussed and agreed upon.

Any work requested outside the agreed scope may be treated as additional work and may involve additional charges.

2. Payment Policy

Projects may require an advance payment before development begins.

The remaining payment will be collected according to the payment schedule agreed upon with the client.

Work may be paused if scheduled payments are delayed.

The website, source files, or other project assets may not be released until all outstanding payments have been completed.

3. Revision Policy

We want our clients to be satisfied with the final result. A reasonable number of revisions may be included depending on the selected package or project agreement.

Revisions must remain within the original project scope.

Major changes to the design, structure, functionality, or previously approved requirements may be considered additional work.

4. Content Policy

The client is responsible for providing accurate business information, text, images, logos, product details, and other required content unless content creation has been specifically included in the project.

Clients must have the necessary rights or permissions to use any content they provide.

We are not responsible for copyright or ownership disputes involving client-provided content.

5. Timeline Policy

Project timelines depend on the scope of work and the timely delivery of required information, content, feedback, and approvals from the client.

Delays in receiving materials, feedback, approvals, or payments may result in a change to the estimated completion date.

We will make reasonable efforts to complete projects within the agreed timeline.

6. Cancellation Policy

A client may request cancellation of a project by contacting us in writing.

Payments already made may be non-refundable if work has already started, depending on the terms agreed upon for the project.

Any completed work, third-party expenses, or services already purchased on behalf of the client may be charged accordingly.

7. Third-Party Services

Some websites may require third-party services such as domain registration, hosting, payment gateways, plugins, APIs, email services, stock images, or other software.

Third-party services may have their own pricing, terms, limitations, and renewal requirements.

Unless explicitly stated otherwise, third-party charges are not included in our service fees.

8. Website Maintenance Policy

Website maintenance, updates, security monitoring, backups, content changes, and technical support are provided only when included in the selected package or service agreement.

Websites without an active maintenance plan may be charged separately for future updates or technical assistance.

9. Privacy Policy

We respect the privacy of our clients and visitors.

Any personal or business information submitted through our website or during a project will be handled responsibly and used only for legitimate business and service-related purposes.

We do not intentionally sell or misuse client information.

10. Intellectual Property

Ownership of the final website and project materials will be transferred according to the terms agreed upon between the client and [Agency Name].

Third-party themes, plugins, fonts, images, software, and other licensed materials remain subject to their respective licenses.

11. Portfolio Policy

Unless otherwise agreed in writing, [Agency Name] may display completed projects in its portfolio, website, social media, or marketing materials for promotional purposes.

Clients who require confidentiality can request a non-disclosure or portfolio restriction agreement.

12. Communication Policy

We aim to maintain clear and professional communication throughout every project.

Official project communication should take place through the agreed communication channels.

Clients are encouraged to provide consolidated feedback to help avoid confusion and unnecessary delays.

13. Policy Updates

We may update these policies from time to time to reflect changes in our services, business practices, or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Contact Us

If you have questions about our policies or your project, please contact us.

Email: hello@youragency.com
Phone: +91 XXXXX XXXXX
[Agency Name]
[Business Address]